Date of Last Update:

03.07.2025

Please note that the terms are sent to each user via email at the time of registration, and in case of discrepancies with this online version, the version sent to the users is to be considered valid.

​1. Scope

1. Schrankerl GmbH (hereinafter referred to as “we” or “Schrankerl“) is a limited liability company (“LLC”) that deals with the delivery and handling of food and beverages during their storage in Schrankerl Smart Fridges in office spaces (hereinafter referred to as “Smart Fridge“), where users can purchase beverages, snacks, and fresh meals (hereinafter referred to as “Products“).
2. Schrankerl collaborates with companies and organizations (hereinafter referred to as “Your Organization“) that wish to make the Products available to their employees, business partners, guests, or other individuals.
3. Schrankerl also collaborates with Fresco Frigo Srl and Intelligent Fridges B.V., companies based in Italy and the Netherlands, respectively, which provide users (hereinafter referred to as “You” or “User“) with apps that allow users to access Schrankerl’s services. After successful registration, users can purchase the Products contained in the Smart Fridges in accordance with these General Terms and Conditions and Schrankerl’s terms (hereinafter referred to as “Purchase“).
4. In some cases, users also have the option to purchase Products from the Smart Fridges without registering in the app and paying via an external credit card terminal, if this option is available (this option is not available in all Smart Fridges).
5. For every Purchase, as well as for all current and future business relationships between You and Schrankerl in connection with the use of a Smart Fridge, only these General Terms and Conditions (the “General Terms and Conditions”) shall apply. Deviating, conflicting, or supplementary general terms and conditions shall not become part of the contract.
6. We reserve the right to amend these General Terms and Conditions for objectively justified reasons with effect for the future by informing you in advance of the intended changes and pointing out your right to object. The changes shall be deemed approved if you do not object within two months of the announcement of the change. If you object to the amendment of these General Terms and Conditions within the prescribed period of two months, we will no longer provide services to you from the date your objection is received.

2. Registration and General User Obligations

1. To make a Purchase, you need an account in the “Schrankerl” or “Schrankerl!” app (depending on the model of the Smart Fridge you have). Without such an account, you cannot make any Purchases.
2. Registration does not establish a contract or legal relationship between you and Schrankerl. Rather, with each Purchase, you conclude an individual purchase agreement with us via the Smart Fridge in accordance with these General Terms and Conditions.
3. Some refrigerators are equipped with an external credit card terminal. For these refrigerators, users have the option to purchase via the app or without the app (in which case point 2.1 is not applicable).

3. Purchase of Products from the Smart Fridges

1. Schrankerl offers you the Products contained in the Smart Fridge for purchase. Our offer is always limited to the stock of the respective Smart Fridge. Schrankerl is not obliged to provide the user with a specific product if the stock of the respective Smart Fridge is exhausted. Our offer is also subject to the technical functionality of the Smart Fridge.
2. For the terms of discounts granted by Your Organization when purchasing our Products, please refer to the specific agreement between Schrankerl and Your Organization. The user is not entitled to receive any benefits from Schrankerl.
3. At our Smart Fridges, you identify yourself via the Schrankerl app or via your credit card (for refrigerators with a credit card terminal). After you have identified yourself, you can open the Smart Fridge and remove the Product(s) you wish to purchase. You can take out as many Products as you wish. The Products you remove from the Smart Fridge are recorded by RFID tags on the food packaging. When the Smart Fridge door closes, you commit to purchasing the Products that have been removed since the Smart Fridge was opened with your identification, based on these General Terms and Conditions.
4. If a purchased Product is defective, you can immediately inform Schrankerl by email at support@schrankerl.at and attach a photo of the defective Product to receive a refund in the form of a voucher of the same value. Please note that we cannot accept a complaint if you do not report the defect within 24 hours of purchasing the Product.
5. You have no right of withdrawal for Products purchased from the Smart Fridge.

4. Payment

1. Upon completion of the Purchase, your credit card will be automatically charged the purchase price via the Schrankerl app.
2. If your credit card is declined, you are obliged to replace it with a credit card that provides sufficient credit for payment. Schrankerl is entitled to refuse further purchases if your last purchase remains unpaid.

Please note that the validity of your credit card may be checked by the payment platform provider. A small amount (usually €1.00) will be temporarily blocked before purchase to verify that your credit card is active.

5. Use of Smart Fridges and Customer Service

1. You are obliged to handle our Smart Fridges with care and to refrain from any conduct that would impede their function. In particular, you are prohibited from accessing the Products in an unintended manner or interfering with the device in an unintended manner.
2. In case of malfunctions, please contact us or your company immediately. You can reach us at
   support@schrankerl.at.

6. Termination of Access to Use; Access Disruptions

1. Unless otherwise agreed, we reserve the right to terminate your access to our Products at any time, for any reason, and without prior notice. We are also entitled to remove the Smart Fridges from their location at any time.
2. There is no entitlement to uninterrupted access to our Products at all times. In particular, Schrankerl does not guarantee unrestricted and undisturbed access to the Smart Fridges at all times.

7. Reheating Products

1. Some of the Products in the Smart Fridge are suitable for reheating, for example, in the microwave.
2. It is the sole responsibility of the user to decide which products should be reheated and how this can be done most safely and effectively to maintain good quality and taste. Any suggestions from Schrankerl or the food manufacturers are merely guidelines, and it is ultimately the user’s responsibility to make their own decisions in this matter.
3. Some elements of the packaging should be removed when reheating the Products, especially the RFID tag and any wrapping paper. The user is responsible for removing these elements and any additional elements that are not suitable for the microwave or oven or any other heating device. Schrankerl is not liable for damages to persons or property resulting from reheating food without removing the necessary packaging elements.

8. Intellectual and Industrial Property Rights

1. The user acknowledges and agrees that all intellectual or industrial property rights related to the Schrankerl app or the Smart Fridges are the property of Schrankerl, FrescoFrigo, or Husky, and undertakes not to modify or reproduce the app, even partially, not to perform any reverse engineering activities on it, and/or not to raise objections against the validity or claims regarding the intellectual and industrial property rights.

9. Schrankerl’s Liability

1. Schrankerl shall not be liable – with the exception of personal injury – for incidental damages, consequential damages, direct, indirect, or special damages of any kind, including but not limited to damages for loss of profits, loss of data, business interruption, or other commercial damages or losses arising out of or in connection with a Schrankerl Product, to the extent permitted by law. In no event shall Schrankerl’s total liability to the customer for all damages exceed the amount of five thousand Euros (€5,000). The foregoing limitations shall also apply if the aforementioned remedy fails its essential purpose.
2. Schrankerl is not the manufacturer of the Products sold through the Smart Fridges. Schrankerl assumes no responsibility or liability for such Products should their quality not meet good standards.
3. In the event of consequences for users arising from the consumption of food and beverages, such as poisoning, Schrankerl cannot be held responsible or liable.
4. The user must carefully read and observe the consumption and warning notices on the Products before use, including information about food allergens.
5. Users shall indemnify Schrankerl from all claims that are not based on a breach of duty by Schrankerl or any other ground for liability.
6. Sections 9.1. to 9.3. and 9.5. do not apply to users who are considered consumers within the meaning of the Austrian Consumer Protection Act. Schrankerl is liable to consumers for damages caused by the products purchased by the user only in cases of gross negligence. Liability for slight negligence is excluded.

10. Applicable Law and Miscellaneous

1. The contracting parties shall, under all circumstances, attempt to amicably resolve their disputes through mutual negotiations. If no agreement can be reached, the matter shall be settled by legal means.
2. The contract between you and Schrankerl is subject to Austrian law, excluding the conflict of laws rules of the UN Convention on Contracts for the International Sale of Goods.
3. Should any provision of these General Terms and Conditions be or become invalid or unenforceable, the remainder of the contract shall remain valid. The invalid or unenforceable provision shall be replaced by the valid and enforceable provision that the parties would have reasonably agreed upon if they had known of the invalidity or unenforceability. This Section 10.3 does not apply to users who are considered consumers within the meaning of the Austrian Consumer Protection Act.

Refund Policy